The Hertz Corporation Rent to Buy - French Market in Dublin, Ireland
We are looking for a motivated, goal orientated and enthusiastic Customer Service Representative - Online Car sales for our French Contact Centre Team. Are you an organised individual with attention to detail, great analytical skills, capable of multi-tasking and problem solving? Do you have exceptional communication and follow-up skills, thrive in a fast-paced environment and you are willing to take on new challenges?
Make an impact on the world's leading car rental company and apply now!!
Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.
The role: Taking the wheel at Hertz
The Customer Service Representative - Online Car Sales - French Speaker will be responsible for handling day-to-day Rent2Buy activities, including but not limited to incoming calls & emails. Ensuring maintenance of confidential customer files. Achievement of established Service Level & Key Performance Indicators, maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality.
Administration – process any administration attached to the Rent2Buy product in accordance with the Countries laws & guidelines.
Sales –proactively supporting customer through the on-line Sales process
Ensuring that all incoming calls are answered and outbound calls placed as required with ‘customer satisfaction’ being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding any queries in relation to Rent2Buy product & services
Email handling – responding to customer/Operations emails with general information on the product on services within the determined service level Agreement.
Liaising with the Country Operations team to keep them updated on any customer/process/vehicle/procedural issues.
Ensure all Customer information are accurately maintained.
Meeting or exceeding established departmental performance measurements including quality, customer satisfaction & productivity as established by management
Your benefits: Fuelling your journey
Relocation package and assistance from our cool relocation team
Free on-site Doctor, Nurse and Physiotherapy services
Discount on private health Insurance
Subsidised staff restaurant
Sports and Social Club
Training and development programmes
Staff Car Rental and Sales discount
Your skills: What you’ll need for a great journey
Educational level typically acquired through completion of secondary school.
Min 1-year Customer Service/Sales background or similar type of environment
Knowledge of proper customer relationship/customer service practices/direct sales practices.
Fluency in the French and English language is essential
Strong communication and interpersonal skills
Strong time management and organisational skills
Ability to recognize, research and resolve basic and complex escalated issues
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
View the video web link which showcases the roles we recruit across Europe
Job ID 170839
# Positions 1
Category Customer Service
Division HESC - Reservation Centre
Position Type Regular Full Time