Hertz Ireland Jobs

Job Information

The Hertz Corporation Rent to Buy Agent - Italian Market in Dublin, Ireland

General Responsibilities

We are looking for a motivated, goal orientated and enthusiastic Rent to Buy Agent for our Italian Contact Centre Team. Are you an organised individual with attention to detail, great analytical skills, capable of multi-tasking and problem solving? Do you have exceptional communication and follow-up skills, thrive in a fast-paced environment and you are willing to take on new challenges?

Make an impact on the world's leading car rental company and apply now!!

Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.

The role: Taking the wheel at Hertz

The Rent to Buy Agent - Italian Speaker will be responsible for handling day-to-day Rent2Buy activities, including but not limited to incoming calls & emails. Ensuring maintenance of confidential customer files. Achievement of established Service Level & Key Performance Indicators, maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. You will be asked to maintain an appropriate knowledge of where to find Rent2Buy policies, practices, procedures and services. Also handling of administrative duties and special assignments as assigned.

  • Administration – process any administration attached to the Rent2Buy product in accordance with the Countries laws & guidelines.

  • Sales –proactively supporting customer through the on-line Sales process

  • Ensuring that all incoming calls are answered and outbound calls placed as required with ‘customer satisfaction’ being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding any queries in relation to Rent2Buy product & services

  • Email handling – responding to customer/Operations emails with general information on the product on services within the determined service level Agreement.

  • Liaising with the Country Operations team to keep them updated on any customer/process/vehicle/procedural issues.

  • Ensure all Customer information are accurately maintained.

  • Meeting or exceeding established departmental performance measurements including quality, customer satisfaction & productivity as established by management

  • Displaying co-operative teamwork, communication and focus on continuous learning through self-development through coaching and attending internal training courses to ensure added value to the team.

  • Responsibility for compliance to & adherence of all SOX related requirements.

  • Full flexibility required in regards Operation Hours.

Your benefits: Fuelling your journey

  • Relocation package and assistance from our cool relocation team

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Discount on private health Insurance

  • On-site Gym

  • Subsidised staff restaurant

  • Sports and Social Club

  • Training and development programmes

  • Incentives

  • Staff Car Rental and Sales discount

  • Free Parking

Your skills: What you’ll need for a great journey

  • Educational level typically acquired through completion of secondary school.

  • Fluency in the Italian and English language is essential

  • Min 1-year Customer Service/Sales background or similar type of environment

  • Knowledge of proper customer relationship/customer service practices/direct sales practices.

  • Knowledge of various computer software applications-Internet, Word, Excel

  • Good level of proficiency operating desktop applications

  • Ability to recognize, research and resolve basic and complex escalated issues

  • Strong communication and interpersonal skills

  • Strong time management and organisational skills

  • Ability to recognize, research and resolve basic and complex escalated issues

  • High level of focus and attention to detail and accuracy in a repetitive environment

  • Ability to handle high volume of customer calls daily while maintaining a positive attitude

  • Ability to work in a highly structured, measurement-oriented environment

  • Ability to utilise a keyboard effectively and efficiently, as required for the work

  • Ability to navigate through multiple computer applications including the worldwide web

  • Ability to deal with difficult customers

  • Ability to multi-task in a high volume setting

  • Strong business decision making skills

  • High level of Flexibility required

About us

Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

View the video web link which showcases the roles we recruit across Europe

Job ID 178436

# Positions 1

Category Customer Service

Division Car Sales

Position Type Temporary Full Time