Hertz Ireland Jobs

Job Information

The Hertz Corporation Manager End User Services in Dublin, Ireland

General Responsibilities

Exciting role for an experinced Manager End User Services due to a rapid expansion of our amazing IT department in a growing car rental company has become available.

At Hertz we have an amazing opportunity to transform the world with cognitive technology. By using the vast amounts of information available today to identify new patterns and make new discoveries, we are helping car rentals to become smarter and more efficient. Join the forward-thinking team at Hertz solving complex problems and help us get better every day – there is no better place to grow your career!

We pride ourselves with our positive working culture, and ample opportunity for progression and development.

Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.

The role: Taking the wheel at Hertz

The purpose of the role is to lead the End User Technology team to provide world class support for IT services and systems including Laptops, Virtual Desktops, e-Mail, IM, Desktop/Mobility Services, Audio/Web/Video conferencing, Telepresence, SharePoint/Intranet, Office 365, etc.

The position oversees a team of approximately 10 professionals located in 6 different European countries providing support to nearly 6,000 users across 8 countries in Europe

The End User Technology manager is responsible for ensuring team performance as well as being a strategic lead in evaluating and re-engineering Technology workflow, operations and procedures.

The ideal candidate would be a hands-on people manager with the ability to engage both with users at all levels and with peers in EU, United States and APAC. He/she is a team player with a solid technical expertise and excellent communication, interpersonal, and leadership skills.

  • Provide leadership and technical guidance for the End User Technology team and manage KPI, budget, vendors and personnel, including hiring, training, work allocation, performance evaluations, etc.

  • Manage installations, troubleshoots, and provide guidance on the resolution of complex hardware and software problems

  • Identify areas of focus and techniques to improve service quality and reduce the overall number of requests

  • Oversee problem management processes to identify and proactively rectify incident trends

  • Institute a program of continuous improvement. Develop SLAs, KPIs and the metrics and benchmarks to measure against to determine corrective actions

  • Manage End User Software and Hardware, including hardware lifecycle, software lifecycle, hardware provisioning, software provisioning

  • Provide support for Audio/Web/Video conferencing and Telepresence in all the Countries

  • Collaborate with the Manager of the Infrastructure team to set, maintain and improve alerting and monitoring of all systems, applications and critical infrastructure

  • Establish and document policies and procedures relevant to the function

  • Demonstrate calm, diplomacy and professionalism under pressure during rapid changes, conflicting demands and crisis management

  • Assess performance, develop improvement plans and implement solutions to drive continuous improvement for IT End User Services

  • Establish strong working relationships across the business and within IT

  • Collaborate with the other IT Managers and technology operational support teams to ensure services exceed client expectations

  • Build high performance teams through staff development, recruitment and retention to support growing business needs

  • Develop and manage the budget/forecasts for expenditures related to End User Support

  • Provide related tactical and long-range financial planning and analysis

Your benefits: Fuelling your journey

  • Relocation package and assistance from our cool relocation team

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Discount on private health Insurance

  • On-site Gym

  • Subsidised staff restaurant

  • Sports and Social Club

  • Language classes

  • Training and development programmes

  • Incentives

  • Staff Car Rental and Sales discount

  • Free Parking

Your skills: What you’ll need for a great journey

  • Bachelor’s degree in Computer Science or related field, or equivalent combination of education and experience

  • Minimum of 3-5 years of experience managing a team of IT technical professionals in a global Company

  • Minimum of 5 years of experience in an End User Technology/Mobile/Client Engineering in a global Company

  • Technical knowledge of: Windows and other Microsoft software, Apple Mac/iOS, client support software, common client hardware technologies

  • Working knowledge of Active Directory, Group policy, DHCP, DNS and basic windows networking

  • Demonstrated ability for supporting large scale, highly complex initiatives

  • Ability to organize information, efficiently manage time and balance multiple priorities

  • Willingness to take ownership and accountability

  • Ability to work effectively under pressure and to tight deadlines

  • ITIL certification, MCSA, other relevant certifications, and a working knowledge of ServiceNow are each strong plus

  • Awareness of tooling such as MS Intune, SCCM, awareness of Encryption, DLP, Anti-Virus, malware products and tooling

  • Proficient knowledge of French, Spanish, Italian or German is a plus

About us

Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

View the video web link which showcases the roles we recruit across Europe

Location IE-Dublin

Job ID 185231

# Positions 1

Category Information Technology

Division HESC Support Services

Position Type Permanent Full-time