The Hertz Corporation Customer Service Representative - French Speaker in Dublin, Ireland


Do you want to work for one of the biggest car rental companies in the world? Then Hertz is the place for you! Due to the high demand in car rentals for the season ahead we are looking for a number of enthusiastic, motivated and customer -oriented French speakers . So far we have successfully recruited 40 customer service rock stars and we require an additional 15 to join the multi lingual team.

We pride ourselves with our positive working culture, and ample opportunity for progression and development. Based in our friendly and fast paced European Shared Services office in Swords County Dublin we are going from strength to strength, with our employees enjoying an excellent work-life balance.

What you'll do

As a Reservation Agent / Customer Service Representative you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers

  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.

  • Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.

  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.

  • Track all reservations on-request and provide the customer with a timely and efficient response.

What's in it for you

  • Relocation package and assistance from our cool relocation team

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Discount on private health Insurance

  • On-site Gym

  • Subsidised staff restaurant

  • Sports and Social Club

  • Language classes

  • Training and development programmes

  • Incentives

  • Staff Car Rental and Sales discount

  • Free Parking

What you'll need

  • Previous experience in a sales, customer service or contact centre environment

  • Fluency in French and good level of English essential

  • Strong Sales Skills, persuasive, "selling" (rather than "telling")

  • Excellent problem solving skills and ability to prioritise

  • Ability to work in a Fast-paced environment

  • Socially-focused; with "how can I help you?" attitude

  • Good Team Player with ability to build and maintain relationships

  • Leaving Certificate or equivalent education standard required

About Us

Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

View the video web link which showcases the roles we recruit across Europe

Identification de la réquisition 155844

Nombre de positions 6

Catégorie de réquisition Worldwide Reservations

Division HESC - Reservation Centre

Type de Position Regular Full Time