The Hertz Corporation Contact Centre Agent - Italian Market in Dublin, Ireland

General Responsibilities

It’s your time to shine at Hertz Ireland

Hertz is seeking to employ some really enthusiastic and ambitious Contact Centre Agents to join our brilliant Customer Service Team in Dublin.

This is your chance to build an exciting and rewarding career with us. And help Hertz to make a big difference for millions of car and van rental customers every day.

We offer you great opportunities for growth and development, genuine recognition of your work and competitive pay and benefits.

Best of all, it’s not just one position that we’re looking to fill but a whole extra team as we prepare for our busy Spring 2019 car rental season. So there are even more chances that you’ll be successful when you apply.

"Hertz is an excellent place to work in on a daily basis as an experienced agent in the contact centre I really enjoy helping new agents and my colleagues with any challenges on a daily basis" (Derek - Contact Centre agent)

What I like about working with Hertz is the opportunities ,you are given the chance to grow within the company. I enjoy the people I work with, their friendly nature and supportiveness. The mentors/team leaders/managers for helping us become great agents, giving us guidance and making it a great environment to work in. (Ciara - Contact Centre Agent)

The role: Your journey at Hertz

As part of the Hertz family, you’ll be right at the heart of a high-performance working environment, packed with amazing talent. You’ll also be at the frontline as someone who’s passionate about helping people – receiving incoming calls and converting them into sales whenever it’s appropriate.

Your benefits: How we go the extra mile

Simply bring your great passion for customer service and we’ll give you a fun and engaging role, a great compensation and benefits package, and terrific opportunities to grow within our organization.

We also offer you an extensive relocation package with professional assistance. Together with free on-site doctor, nurse and physiotherapy services, on-site gym facilities and a subsidised restaurant. Plus an excellent Pension Scheme, discounts on Private Health Insurance, training and development, incentives, free on-site parking and a generous staff discount at Hertz locations across Europe.

Your skills: What you need to take the wheel

  • Previous experience in a sales, customer service or contact centre environment

  • Fluency in Italian and good level of English essential

  • Strong Sales Skills, persuasive, "selling" (rather than "telling")

  • Excellent problem solving skills and ability to prioritise

  • Ability to work in a Fast-paced environment

  • Socially-focused; with "how can I help you?" attitude

  • Good Team Player with ability to build and maintain relationships

  • Leaving Certificate or equivalent education standard required

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW.

Job ID 164178

# Positions 10

Category Worldwide Reservations

Division RAC

Position Type Regular Full Time