The Hertz Corporation Contact Centre Agent - Dutch Market in Dublin, Ireland
Hertz is seeking to employ an enthusiastic & ambitious Contact Centre Agent - Dutch Market to join our super successful Reservations / Customer service Team in Dublin.
Do you want to build an exciting, rewarding career with us – help us make a difference for millions of people every day?
Consider joining Hertz, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
If you enjoy interacting with customers in a variety of situations, from handling the simplest transaction to figuring out the complex, multi-faceted scenarios, this role is for you. You are able to effectively guide each customer to the right solution in a timely and efficient manner…call after call, day after day. You enjoy multi-tasking and learning something new daily, all while still being able to perform routine and repetitive tasks. You maintain positivity while in calm, structured or high-pressured situations. You proudly serve as the empowered customer advocate as you balance and meet the needs of this changing business. You are your best, on purpose, every time!!!
The most important part of the job is that you'll be building genuine connections with your customers and be passionate about it. What you bring to the table is some experience and education, commitment to customer service and a strong work ethic.
Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.
The role: Taking the wheel at Hertz
As a Contact Centre Agent - Dutch Market you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers.
Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
Track all reservations on-request and provide the customer with a timely and efficient response.
Your benefits: Fuelling your journey
Relocation package and assistance from our cool relocation team
Free on-site Doctor, Nurse and Physiotherapy services
Discount on private health Insurance
Subsidised staff restaurant
Sports and Social Club
Training and development programmes
Staff Car Rental and Sales discount
Your skills: What you’ll need for a great journey
Previous experience in a sales, customer service or contact centre environment
Fluency in Dutch and good level of English essential
Strong Sales Skills, persuasive, "selling" (rather than "telling")
Excellent problem solving skills and ability to prioritise
Ability to work in a Fast-paced environment
Socially-focused; with "how can I help you?" attitude
Good Team Player with ability to build and maintain relationships
Leaving Certificate or equivalent education standard required
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
If you believe you have the skills and experience required to succeed within this challenging Contact Centre role in an established organisation please APPLY NOW.
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Job ID 181226
# Positions 2
Category Customer Service
Division HESC - Reservation Centre
Position Type Temporary Full Time