The Hertz Corporation Collector & Service Specialist - French Market in Dublin, Ireland
Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.
We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!
In return Hertz will give you the flexibility and support you need to shape your own career according to your strengths, skills and personality and of course we have fabulous career possibilities - that's what Hertz is famous for!!
Our massive European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We employ approximately 900 people with over 29 different nationalities and we’re currently looking for a Damage Collections Agent French speaking to join the Credit team of 70 super employees.
The role: Taking the wheel at Hertz
The primary missions of the Collector & Service Specialist - French speaking are to reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges under the consideration of Hertz Guidelines and Standard Operating ProceduresWork portfolio of assigned accounts by contacting customers to ensure monies due are collected in a timely manner.
Work portfolio of assigned accounts by contacting customers to ensure monies due are collected in a timely manner.
Achieve the target set (30+ & 120+ receivables ) in order to ensure maximum bonus allocation.
Maintain SLA on customer contact (number of queries closed per hour and turnaround time
Use the BP (Business Planning) Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).
Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.
Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended
Ensure that Hertz systems and research tools are used effectively in order to decide if a Financial adjustment should be awarded
Escalate issues as and when they arise to ensure effective management of accounts.
To undertake Ad-hoc projects as requested by Team Leader / Management.
Be fully conversant with the Hertz Mission Vision & Values and seek to fulfil them in your day to day activities.
Your benefits: Fuelling your journey
Relocation package and assistance from our cool relocation team
Free on-site Doctors, Nurse and Physiotherapy services
Discount on private health Insurance
Subsidised staff restaurant
Sports and Social Club
Training and development programmes
Staff Car Rental and Sales discount
Your skills: What you’ll need for a great journey
Fluency in English and French e ssential
Previous Credit Collections, Call Centre or Accounts Receivable experience is an advantage
Knowledge of Word and Excel is required
Good level of communication
Good level of analytical skills
Fluency in French essential and excellent written skills
Intermediate level in Word and Excel is required Lotus Notes is a plus
Knowledge of Hertz systems e.g. GAR, Carrent, CRM, Sales System/Taco desirable but not essential
Good level of communication (Capacity to deal with Management levels and Customers Management)and technical focus
Good level of analytical skills (be able to create clear and effective reports)
Decision making (Capacity to handle conflictive interests between collecting and refunding a charge)
Highly Customer service oriented with adherence to established guidelines and procedures
Highly organised with the ability to prioritise.
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
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Job ID 167335
# Positions 1
Category Accounting / Finance
Division HESC - Financial Centre
Position Type Temporary Full Time